1.Defnition Of Done:
The definition Of Done is a set of criteria that a team agrees upon to ensure that a product increment or feature is complete and ready for deployment.
Checklist For DOD:
•	Each user story has been completed and meets the acceptance criteria.
•	The system automates the billing process, including data extraction, calculation, and submission.
•	The system integrates with all necessary systems, such as accounting software, CRM, and payment gateways.
•	The system handles errors and exceptions properly, including logging and notification mechanisms.
•	The system performs well under normal and peak loads, meeting the required response times and throughput.
•	The system meets all security requirements, including data encryption, access controls, and compliance with regulatory standards.
•	The system can handle increased loads and data volumes without compromising performance.
•	The system is easy to use and intuitive, with clear and concise user interfaces and documentation.
•	All automated tests have been executed, and all tests pass without any errors.
•	Manual testing has been completed, and all test cases have been executed without any issues.
•	The testing coverage is sufficient to ensure that the system meets the requirements and works as expected.
•	The deployment process is documented, including procedures for deployment, rollback, and maintenance.
•	The system is monitored for performance, errors, and security issues.
•	Backup and recovery procedures are in place to ensure business continuity in case of a failure.
•	Knowledge transfer to the support team or other stakeholders has been completed.
•	All Documentation, including user guidelines. Technical documentation and release notes is complete and up to date
•	The system meets all regulatory requirements related to billing automation.
•	System documentation is maintained and updated regularly to ensure accuracy and completeness.

2.Product vision:

Scrum Project Name:	BILLING AUTOMATION			
Venue:				
Date: 05.10.2025	Start time:	End time:	Duration: 12 MONTHS	
Client:	SMALL SCALE INDSTRY			
Stakeholder list:	PM, ACCOUNTS MANAGER, ACCOUNTS TEAM,			
	BA, DEVELOPMENT TEAM, BANKING CLIENT			
	SCRUM TEAM			
SCRUMMASTER				
PRODUCT OWNER				
SCRUM DEVELOPER 1				
SCRUM DEVELOPER 2				
SCRUM DEVELOPER 3				
SCRUM DEVELOPER 4				
SCRUM DEVELOPER 5				

VISION: To streamline the billing process and to deliver a high-quality billing solution that meets the business needs.
OVERARCHING GOAL: Streamline and optimize the billing process, ensuring accurate, efficient, and scalable revenue management, while enhancing customer satisfaction and reducing operational costs.
Target Group:
Small to Medium-sized Businesses (SMBs): Companies with 10-500 employees, seeking to streamline billing processes and reduce operational costs.
Target User:  Accounting and Finance Professionals
NEEDS
What problem does the product solve?
Manual Billing Errors, in efficient Billing Process, minimizes lost revenue due to incorrect or missed billing.
Which benefit does it provide?
Improved Accuracy, Increased Efficiency, Reduced labour cost, Faster Revenue recognition
PRODUCT
What product is it?
The product is a Billing Automation Software, which is a type of financial management tool designed to streamline and automate the billing process for businesses.
What makes it desirable and special?
Automates complex billing scenarios, reducing manual effort and errors. Adapts to specific business needs and industry requirements. Seamlessly integrates with existing systems, such as CRM, ERP, and payment gateways.
Is it feasible to develop the product?
Developing the Billing Automation Software is feasible, but it requires careful planning, execution, and ongoing evaluation to ensure success.
VALUE
How is the product going to benefit the company?
By reducing revenue leakage and improving billing accuracy, the company can increase its revenue potential. Automating manual billing processes will reduce labour costs, minimize errors, and decrease the need for costly correction. The software will support business growth, handling increased volume and complexity without additional operational cost.
What are the business goals?
Increase Revenue, reduce costs, increase efficiency, Achieve ROI
What is the business model?
The business model for Billing Automation Software is a SaaS (Software as a Service) mode
Automate manual billing processes to reduce errors, improve efficiency, and increase customer satisfaction. Generate more revenue through faster payment processing, reduced bad debt, and improved cash flow.
2.User story: 
User Story No:1	Task: 1	Priority: High	
As a billing administrator, I want to automatically generate invoices for customers based on their consumption patterns.		
		
so that I can reduce manual effort and increase accuracy		
		
BV value: 500	CP :5	
Acceptance criteria		
The system can generate invoices with accurate information, including customer details, consumption data, and payment terms		
Business Rule:		
Generate the invoice on schedule time		

User Story No:2	Task: 3	Priority: LOW	
As a billing administrator		
I want to be able to send invoices to customers via email or mail		
so that I can provide customers with a convenient and flexible way to receive their invoices.		
		
BV value: 200	CP :5	
Acceptance criteria		
•	The system can provide customers with an option to opt-in for electronic invoicing or paper invoicing.
		
Business Rule:		
Need Proper client mail ID		

User Story No: 3	Task: 3	Priority: LOW	
As a customer		
I want to be able to view my invoice online,		
so that I can easily access my billing information and payment history.		
		
BV value: 100	CP :2	
Acceptance criteria		
•	The system can provide customers with online access to their invoices.
•	The system can provide customers with a secure login process to access their billing information.
		
Business Rule:		
Customer need to login to view the online invoice		

User Story No: 4	Task: 3	Priority: LOW	
As a Billing Administrator		
I want to be able to track the payment status		
So that I can quickly Identify and resolve issues		
		
BV value: 200	CP :10	
Acceptance criteria		
•	The system can track and update payment status in real-time.
•	The system can provide real time notification like Payment received, payment pending etc
		
Business Rule: Administrator will get the notification in hour basis			

User Story No: 5	Task: 3	Priority: LOW	
As a customer		
I want to make an online payment		
So that I can easily pay my bills		
		
BV value: 200	CP :4	
Acceptance criteria		
The system has to provide an online payment option		
The system can process online payment safe and securely			

			

User Story No: 6	Task: 1	Priority: High	
As a Billing Administration		
I want to generate reminders and follow up notification for overdue Payments		
So That I can quickly identify and address the defaulter		
		
BV value: 50	CP :10	
Acceptance criteria		
App Provides the customized remainders and notification based on customer preference
App has to send notification about their over due		
Business Rule:		
Concern client Phone no and mail Id has to display		

User Story No: 7	Task: 3	Priority: High	
As a customer		
I want to view my payment history		
So That I can Track my payment at any need		
		
BV value: 10	CP :5	
Acceptance criteria		
App needs to give access to customer to view the payment history		
App provides detailed information about their payment		
App stores the History of each data for further reference		

User Story No: 8	Task: 2	Priority: LOW	
As a Billing Administrator		
I Want to integrate the existing billing system with new one		
SO That we can streamline and can check for future reference		
		
BV value: 50	CP :1	
Acceptance criteria		
App needs to Provide seamless data transfer between two systems		
App allows us to integrate with our existing new one		

User Story No: 9	Task: 5	Priority: High	
As a customer		
I Want to receive notification, when there is any change in my accounts		
So That I can inform up to date		
		
BV value: 20	CP :1	
Acceptance criteria		
The System will provide customized notification about their due date		
The system can provide a notification through E mail based on customer reference		

User Story No: 10	Task: 2	Priority: High	
As a Billing Administrator		
I Want to update the Updated billing price in back end		
So That I can generate the invoice with new pricing traffic		
		
BV value: 100	CP :2	
Acceptance criteria		
Need to send notification Of updated price to customer		
Text box for updating New price		
Receive successful notification for Billing administrator		

User Story No: 11	Task: 3	Priority: MEDIUM	
As a Billing Administrator		
I Want to generate the MIS		
So that I can view the efficient performance		
		
BV value: 50	CP :2	
Acceptance criteria		
App Has to Display the MIS function administrator panel		
App can provide detailed information about transaction		

User Story No: 12	Task: 2	Priority: High	
As a Billing Administrator		
I Want to get special notification for more than 3 months overdue customer		
So That I can track and make personal remainder		
		
BV value: 10	CP :2	
Acceptance criteria		
Notification with special colour identity		
Along with customer database		

User Story No: 13	Task: 2	Priority: High	
As a Billing administration		
I Want to know the minimum due customer		
So That I can hold the customer report for a while		
		
BV value: 50	CP :2	
Acceptance criteria		
APP has to display the minimum due customer database		
Hold the report option in administrator CRM		

User Story No: 14	Task: 2	Priority: MEDIUM	
As a CLIENT		
I Want to get MIS function in my portal		
So That I can cross check the data the which I received		
		
BV value: 50	CP :1	
Acceptance criteria		
Client should register into CRM portal		
App has to display the MIS function for their own reference		

User Story No: 15	Task: 1	Priority: Low	
As a Billing administrator		
I Want the option to customize the billing entity		
So That I can share the report based on customer reference		
		
BV value: 100	CP :2	
Acceptance criteria		
App has to Show some special feature for admin		
App has to display all the access for Overall admin		

User Story No: 16	Task: 1	Priority: High	
As a Billing administrator		
I want get special email notification in case of any Mis hap in billing		
So That I can Recon the Data		
		
BV value: 100	CP :4	
Acceptance criteria		
App has to display Separate dashboard for Billing Administrator		
Customer has to get resend option		

User Story No: 17	Task: 1	Priority: High	
As a Administrator		
I Want the option of resending payment		
So That I can resend the excess payment to customer		
		
BV value: 500	CP :5	
Acceptance criteria		
The system can generate refund for over payment billing		
which displays available balance and pending payments and excess payment		

User Story No: 18	Task: 3	Priority: High	
As an Admin		
I Want to schedule and automate billing cycles		
So That I can ensure timely and accurate billing		
		
BV value: 500	CP :1	
Acceptance criteria		
Text Box need to display for schedule the billing cycle		
App Has to send Timely and accurate billing		

User Story No: 19	Task: 2	Priority: High	
As a User		
I Want to access and use the billing system through using friendly interface		
So That I can easily manage my billing process		
		
BV value: 200	CP :2	
Acceptance criteria		
The system can provide multiple payment methods for one-time payments		

User Story No: 20	Task: 3	Priority: High	
As a Customer		
I Want to be able to make online payment Using multiple payment methods		
SO THAT We can maintain consistency in our branding across all invoices		
		
BV value: 100	CP :2	
Acceptance		
The system can provide multiple payment methods for one-time payments	
The system can process one-time payments securely and efficiently using multiple payment methods		

User Story No: 21	Task: 2	Priority: Low	
As an Administrator		
I Want to able to generate reports on customer behaviour and preferences		
So That I can know better understand on customer behaviour		
		
BV value: 50	CP :1	
Acceptance criteria		
The system can generate reports on customer behaviour and preferences		
The system can provide detailed information on customer behaviour patterns and preferences based on historical data.

4.Agile Product owner experience:
Market Analysis: Analysis of market need/demand
The market is shifting towards automation and digital transformation in billing operations, driven by the need for efficiency, accuracy, and cost reduction.
Availability of Similar Products:
In Market Availability of similar products is there, but may have limitations in terms of flexibility, scalability, or ease of use. To overcome this gap, with user friendly interface and to give industry specific feature we need this product
Enterprise Analysis ▫ Due diligence on the market opportunity:
The purpose of this analysis is to conduct a thorough examination of the market opportunity for billing automation, with a focus on the potential benefits and challenges associated with this technology. This due diligence will provide a comprehensive understanding of the market landscape, customer needs, and competitive landscape to inform strategic decisions.
Customer Needs:
Efficiency gains: Streamlined billing processes to reduce manual errors and improve productivity.
Cost savings: Reduced costs associated with manual billing, such as labour costs and paper handling.
Improved accuracy: Accurate and timely billing to ensure timely payment and minimize disputes.
Scalability: Ability to handle increasing volumes of transactions and data.
Security: Compliance with regulatory requirements and protection of sensitive customer data.
Product Vision and Road Map:
Based on the need analysis and market analysis, our product vision is to develop a billing automation platform that enables businesses to streamline their billing processes, reduce costs, and improve accuracy. The platform will be designed to cater to the needs of various industries, including healthcare, insurance, telecommunications, and government.
Product Road Map:
Our product roadmap
Develop the core automated billing functionality
•	Integrate with existing systems and processes
•	Develop data analytics and reporting features
•	Conduct security testing and compliance assessments

Launch the product in the market
•	Provide training and support to customers
•	Gather feedback and iterate on the product based on customer input
•	Conduct marketing campaigns to promote the product

•	Continue to iterate on the product based on customer feedback
•	Expand the product's capabilities to include additional features and integrations
•	Develop strategic partnerships with industry players
•	Monitor market trends and competitor activity to stay ahead of the competition

Our product vision is to develop a comprehensive billing automation platform that meets the needs of various industries. Our product roadmap outlines a clear plan for development, launch, and post-launch phases, with a focus on delivering high-quality features and improving customer satisfaction. By staying focused on our product vision and roadmap, we can drive growth and success in the billing automation market.

Managing Product Features:

As a product manager, it is essential to manage stakeholder expectations and prioritize features based on their needs and criticality. Here's a framework for managing stakeholder expectations and prioritizing features:
Stakeholder Analysis
Identify key stakeholders: customers, users, developers, product owners, and executives.
Determine their priorities and concerns.
Categorize stakeholders into high, medium, and low priority groups.
Prioritization Decisions
Automated Billing: This feature is critical to the business and provides high ROI. It is also highly valued by customers and has high business alignment. Therefore, it should be prioritized as the highest priority feature
Integration with Existing Systems: Although this feature has lower ROI than automated billing, it is still important for customer satisfaction and business alignment. It should be prioritized as the second-highest priority feature.
Data Analytics and Reporting: This feature is moderately important for customer satisfaction and business alignment. It has medium ROI and technical complexity. Therefore, it should be prioritized as the third-highest priority feature.
User Interface Improvement: This feature has low ROI and business alignment. It is moderately important for customer satisfaction. Therefore, it should be prioritized as the lowest priority feature.
By using a stakeholder analysis and prioritization framework, we can effectively manage stakeholder expectations and prioritize features based on criticality and ROI involved. This ensures that we deliver high-value features that meet customer needs and drive business growth.
Sprint Progress Review:
As a product manager, it's essential to regularly review the progress of the sprint to ensure that the team is on track to meet the goals and deliverables.
Review Process
•	Review the sprint goals and objectives.
•	Review the progress made on the features and epics.
•	Discuss any challenges or obstacles faced by the team.
•	Identify any potential risks or issues that could impact the sprint's success.
•	Review the current progress against the original plan and adjust as needed.

Reprioritization of Sprints and Epics
If needed, we may need to reprioritize the sprints and epics based on new information or changing priorities. Here's a framework for reprioritizing:

•	Review the current sprint goals and objectives.
•	Identify any changes in business requirements, stakeholder expectations, technical complexity, or resource availability.
•	Reprioritize the sprints and epics based on the new information.
•	Update the product backlog to reflect the changes.

Sprint Retrospectives with Business Analyst
As a product manager, it's essential to conduct sprint retrospectives with the business analyst to ensure that we are learning from our experiences and improving our processes

•	Review the lessons learned from the sprint.
•	Discuss any improvements that can be made to our processes and procedures.
•	Identify any best practices that can be adopted to improve our work.
•	Document the retrospective findings and recommendations.
Conclusion
By regularly reviewing the progress of the sprint, reprioritizing sprints and epics if needed, and conducting sprint retrospectives with the business analyst, we can ensure that we are delivering high-quality products that meet customer needs and drive business growth.

From this project I have learned how to handle sprint meetings such as:
Sprint Planning Meeting: This meeting is where the team decides on the goals and objectives for the upcoming sprint. The team commits to delivering the planned work and sets the scope for the sprint.
Daily Scrum Meeting: This meeting is a daily stand-up meeting where team members share their progress, plans, and any obstacles they're facing. It's an opportunity for team members to synchronize and align their work.
Sprint Review Meeting: This meeting is where the team demonstrates the working product to stakeholders and receives feedback. It's an opportunity to showcase the progress made during the sprint and gather feedback for future improvements.
Sprint Retrospective Meeting: This meeting is where the team reflects on their experiences and identifies areas for improvement. It's an opportunity to learn from mistakes, improve processes, and increase overall efficiency.
1.	Backlog Refinement Meeting: This meeting is where the team refines the product backlog by prioritizing items, breaking down large items into smaller tasks, and estimating effort. It's an opportunity to ensure that the product backlog is ready for upcoming sprints.
Also, User stories creation and what things will be included in user stories such as
•	As a [user], I want to [perform some task] so that [I can achieve some goal]
•	Story ID (Story No)
•	Tasks (broken down into smaller, manageable chunks)
•	Priority (ranked by importance)
•	Acceptance Criteria (clearly defined conditions for completion)
•	BV & CP Value (estimated business value and cost of production)

The Product Owner plays a crucial role in Scrum, serving as a liaison between multiple areas of an organization. Their primary responsibilities include:
1.	Communicating with business stakeholders: The Product Owner is responsible for understanding the business goals and objectives and communicating them to the Scrum team. They ensure that the team is working on the right features and delivering value to the stakeholders.
2.	Collaborating with Scrum teams: The Product Owner works closely with the Scrum teams, ensuring that they have a clear understanding of the product backlog and the priorities. They also provide feedback to the team on the acceptance criteria and ensure that the product meets the business requirements.
3.	Keeping all areas of the business informed: The Product Owner keeps all stakeholders informed about the project's progress, including development, testing, and deployment. This includes sharing updates, providing transparency, and addressing any concerns or questions.

The Product Owner develops a vision of the product's function and operation, which is a crucial step in defining the product's features and breaking them down into smaller, manageable pieces called Product Backlog Items (PBIs).
1.	Developing a product vision: The Product Owner works closely with stakeholders to understand the business goals, market trends, and customer needs. They use this information to develop a clear and compelling vision of the product's function and operation.
2.	Defining product features: Based on the product vision, the Product Owner defines the product features that will be included in the product. These features should be clear, concise, and aligned with the business goals.
3.	Breaking down features into PBIs: The Product Owner breaks down each feature into smaller, more manageable pieces called Product Backlog Items (PBIs). These PBIs should be independent, estimable, and testable, making it easier for the development team to work on them.
By developing a clear product vision, defining product features, and breaking them down into PBIs, the Product Owner sets the foundation for the development team to deliver a high-quality product that meets the business goals and customer needs.

Document 5: Product and sprint backlog and product and sprint burndown charts
Product backlog:
User story ID	User story	Tasks	Priority	BV	CP	Sprint	
1	As a billing administrator, I want to automatically generate invoices for customers based on their consumption patterns.	1	High	500	5	1	
2	As a billing administrator, I want to be able to send invoices to customers via email or mail	3	Medium	250	3	1	
3	As a customer, I want to be able to view my invoice online,	5	Low	100	2	1	
4	As a Billing Administrator, I want to be able to track the payment status	4	Medium	250	3	2	
5	As a customer, I want to make an online payment	2	High	400	4	2	
6	As a Billing Administration, I want to generate reminders and follow up notification for overdue Payments	5	low	100	2	2	
7	As a customer, I want to view my payment history	4	Low	100	2	3	
8	As a Billing Administrator, I Want to integrate the existing billing system with new one	2	High	500	5	3	
9	As a customer, I Want to receive notification, when there is any change in my accounts	5	Medium	200	3	3	
10	As a Billing Administrator, I Want to update the Updated billing price in back end	5	Medium	200	3	3	

Sprint backlog:
User story ID	User story	Tasks	Owner	Status	Estimated effort	
1	As a billing administrator, I want to automatically generate invoices for customers based on their consumption patterns.	1	Sai Sudan	Work in Progress	2 weeks	
2	As a billing administrator, I want to be able to send invoices to customers via email or mail	3	Dinesh	Testing	1 week	
3	As a customer, I want to be able to view my invoice online,	5	Arokia	completed	1 week	
4	As a Billing Administrator, I Want to integrate the existing billing system with new one	2	Ganesh	Work in progress	2 weeks	
5	As a customer, I Want to receive notification, when there is any change in my accounts	5	Jerome	Testing	1 week	
6	As a customer, I want to make an online payment	2	Jerald	Completed	1 week	

Document 6: Sprint meetings
Sprint Planning meeting
Date	11.08.2024	
Time	11.00	
Location	Conference Room	
Prepared By	Scrum Master	
Attendees	Scrum Team	

Agenda Topics
Topic	Presenter	Time allotted	
Sprint	Scrum Master	1 hour	

Other Information
Observers	Leaders and Management, Scrum Team Stakeholders	
Resources	Development Team and scrum Masters	
Special Notes		

Sprint review meeting
Date	12.08.2024	
Time	11.00 AM	
Location	Conference Room	
Prepared By	Product Owner	
Attendees	Developers, SME, Stakeholders, Scrum Masters, Product Owners	

Sprint status	Things to demo	Quick updates	What’s next	
A summary of the work completed during the Sprint and brief review of sprint Goals and objectives	Demo the features and user stories completed during sprint	Share a list of tasks or user story completed during the Sprint	Highlight the next top priority for next Sprint	

Sprint retrospective meeting
Date	12.08.2024	
Time	3.00	
Location	Conference Room	
Prepared By	Scrum Master	
Attendees	Development team	

Agenda	What went well	What didn’t go well	Questions	Reference	
Discussing about the completed Sprint to meet given requirements	Discussion of what well during sprint and identification of best practice	Identification of challengers and obstacles	What did we do well during this sprint?
What were some successes or achievements?  What didn't go as planned or expected?
What were some difficulties or pain points?		

Daily Stand-up meeting
Question	Name/Role	Week “X” (from dd-mm-yyyy to dd-mm-yyyy)	
		Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday	
What did you do yesterday?	Developer 1	

Developer 2	

Developer 3	

	Completed Given Sprint

Working

Testing	Testing

Completed Given Sprint

Working	Working

Testing

Completed Given Sprint
	Completed Given Sprint

Working

Testing	Testing

Completed Given Sprint

working	Week off

Week off

Week off	Week off

Week off

Week off	
What will you do today?	Developer 1	

Developer 2	

Developer 3	

	Next Task

Going to Complete Given Sprint

Next Task	Working

Testing

working	Completed given sprint
Next Task
Completed given task	Testing

Working

Testing	Next task

Completed

Next Task	Week off

Week off

Week off	Week off

Week off

Week off	
What (if any) is blocking your progress?	Developer 1	

Developer 2	

Developer 3	

	Government regulations

Impediment Log	Payment Gateway
Security purpose

Bug	Impediments log

Security	Regulations
Security

Impediments log	Payment gateway

regulations	Week off

Week off

Week off	Week off
Week off

Week off	

Sprint Burndown: